Shipping and Payment FAQ
Shipping and Payment FAQ’s:
Q: What is the shipping method for FREE SHIPPING?
A: We use Canada Post Expedited (18+ Signature REQUIRED).
Q: How do I qualify for free shipping?
A: Order must be $150+ before applying taxes.
Q: I qualified for the free shipping but the option did not show up under shipping methods.
A: Before finishing the checkout process, please contact the online/shipping department, as there may be a technical error or a possible exclusion.
Q: What shipping methods are available?
A: Canada Post, and UPS.
Q: I don’t see a tracking number in my e-mail. What do I do?
A: Some settings in your email may have sent our messages to your spam/junk folder. You may have to adjust your settings so our emails show up in your inbox. If you still do not see it, please contact us.
Q: Do you ship internationally?
A: No, unfortunately we only ship within Canada. We apologize for this inconvenience.
Q: I placed my order over the weekend/holidays, when will it be processed and shipped?
A: The shipping and online department schedules are based on Canada Post and UPS operational hours. As there are no pick-ups and deliveries on weekends, your order will be looked after the next business day.
Q: I tried to use my VISA DEBIT as a credit card but my order did not go through. What happened?
A: Unfortunately, our system is not able to process any debit cards for online transactions. Please use email transfer as a form of payment if you are not able to use Visa or Mastercard. Please click on the “PAYMENT OPTIONS” for instructions on how to send an e-mail transfer payment.
Q: The Age Verification checkbox is still there but I’m an existing customer who already provided my ID.
A: Our current website is limited in that it cannot differentiate between new and existing customers. You can check the box to continue your checkout process. Do not send your photo ID again.
Q: I need to cancel or make some changes to my order. What do I do?
A: You can cancel your order via My Account -> Change Quantities/Cancel Orders. You can also contact the shipping department by phone or by email.
Q: My package has not arrived yet from Canada Post/UPS. What do I do?
A: If you have not received your package by the ETA provided by your tracking number, please contact the shipping department as soon as possible. This will allow us to contact our shipping partners to find out what the issue is and find the best solution for you.
Q: I cannot make it to the nearest Canada Post depot to sign and receive my package. What do I do?
A: Please make a note in your ORDER COMMENTS during the checkout process to let the shipping department know. They will remove the signature requirement, at your request.
*IMPORTANT* Digital Imports is not responsible for any missing packages that are safe-dropped by any of our shipping partners.
If you did not see your questions or concerns answered above, please contact us at 403-456-6393 or send an email to orders@digitalimports.ca.