Shipping Methods available are through Canada Post, UPS, and Local Delivery (for Calgary only). We only ship within Canada. Pickup in store option is also available. You can pickup your order from any of our store locations.

Proof of Age in accordance to the province you reside in is required on every order made by us with no exceptions.

Signature will be obtained on all deliveries. If you are not home when delivery is attempted, the package will be available for pick up at your designated post office where you will have to sign, and provide proof of age in order to receive your package.

Any fees associated with packages that are Returned to Sender because Proof of Age has not been provided will not be refunded or compensated.

Only the person named in the “Shipping” field of the order placed can receive and obtain the package. The carrier is not authorized to release the package to anyone else.

 

IMPORTANT NOTE (for first time customer)
You may receive a call or email from Digital Imports requesting a photo of a government-issued ID to prove age is 18+ which is to be emailed to orders@digitalimports.ca. ALL confidential info and photos will be deleted permanently after it has been reviewed. Orders will be pending until age is verified.

 

SHIPPING METHODS:

CANADA POST (18+ Signature Required):

$10.00 FLAT RATE for the following provinces: Alberta, British Columbia, Manitoba, Ontario, Saskatchewan.

Regular rates apply to other provinces not listed above.

We are able to ship via Canada Post Expedited and Xpresspost, including PO BOX and RPO BOX address (Excludes Atlantic Provinces).

UPS (18+ Signature Required):

Regular rates apply.

We are able to ship via UPS Standard, Express, and Expedited.

UPS does NOT deliver to PO BOX or RPO BOX addresses as only Canada Post has access to those.

FEDEX (18+ Signature Required):

Regular rates apply.

We are able to ship via FedEx Ground, Priority Overnight, and 2Day.

FedEx does NOT deliver to PO BOX or RPO BOX addresses as only Canada Post has access to those.

LOCAL DELIVERY (for Calgary, AB only):

FREE for orders $200+ purchase amount

$15.00 FLAT RATE for orders below $200 purchase amount

Kindly have your government-issued ID ready and make sure you are present on the delivery date.

Shipping and Payment FAQ’s:

Q: What is the shipping method for FREE SHIPPING?

A: We use Canada Post Expedited (18+ Signature REQUIRED).

Q: How do I qualify for free shipping?

A: Order must be $150+ or $200+, depending on your province (check here), before applying taxes.

Q: I qualified for the free shipping but I still get charged for shipping.

A: Free shipping will not apply automatically. Please choose the Free shipping option under shipping methods before finalizing your checkout.

Q: I qualified for the free shipping but the option did not show up under shipping methods.

A: Before finishing the checkout process, please contact the online/shipping department, as there may be a technical error or a possible exclusion.

Q: What shipping methods are available?

A: Canada Post and UPS.

Q: I don’t see a tracking number in my e-mail. What do I do?

A: Some settings in your email may have sent our messages to your spam/junk folder. You may have to adjust your settings so our emails show up in your inbox. If you still do not see it, please contact us.

Q: Do you ship internationally?

A: No, unfortunately we only ship within Canada. We apologize for this inconvenience.

Q: I placed my order over the weekend/holidays, when will it be processed and shipped?

A: The shipping and online department schedules are based on Canada Post and UPS operational hours. As there are no pick-ups and deliveries on weekends, your order will be looked after the next business day.

Q: I tried to use my VISA DEBIT as a credit card but my order did not go through. What happened?

A: Unfortunately, our system is not able to process any debit cards for online transactions. Please use email transfer as a form of payment if you are not able to use Visa or Mastercard. Please click on the “PAYMENT OPTIONS” for instructions on how to send an e-mail transfer payment.

Q: The Age Verification checkbox is still there but I’m an existing customer who already provided my ID.

A: Our current website is limited in that it cannot differentiate between new and existing customers. You can check the box to continue your checkout process. Do not send your photo ID again.

Q: I need to cancel or make some changes to my order. What do I do?

A: You can cancel your order via My Account -> Change Quantities/Cancel Orders. You can also contact the shipping department by phone or by email.

Q: My package has not arrived yet from Canada Post/UPS. What do I do?

A: If you have not received your package by the ETA provided by your tracking number, please contact the shipping department as soon as possible. This will allow us to contact our shipping partners to find out what the issue is and find the best solution for you.

Q: I cannot make it to the nearest Canada Post depot to sign and receive my package. What do I do?

A: Please make a note in your ORDER COMMENTS during the checkout process to let the shipping department know. They will remove the signature requirement, at your request.

*IMPORTANT*

Digital Imports is not responsible for any missing packages that are safe-dropped by any of our shipping partners.